In short
- Hosting
- Germany (EU)
- Changes
- 30 days notice by e-mail to business owners
- Third-party analytics and ads
- None
1. List
| Provider | Purpose | Data | Location | Transfer outside the EEA |
|---|---|---|---|---|
| Hetzner Online GmbH | Hosting: server, disks, backups | All data on the platform (storage) | Germany (EU) | Not needed (EU) |
| Cloudflare, Inc. | DNS, content delivery (CDN), web application firewall (WAF), bot protection; the encrypted (TLS) connection terminates at Cloudflare | All traffic to vet-ty.com, IP addresses, technical browser data, cache of public photos | USA and global network | EU–US Data Privacy Framework and standard contractual clauses |
| Stripe Payments Europe Ltd / Stripe, Inc. | Card payments for subscriptions (Checkout, portal, payment notifications). Stripe is a separate controller for card data and fraud prevention. | Business billing data, e-mail, amount and period; card details are entered only at Stripe | Ireland (EU) / USA | EU–US Data Privacy Framework and standard contractual clauses |
| [to be confirmed] | Sending e-mails: account confirmation, password reset, invitations, clinic reminders to their clients, subscription and invoices | Recipient e-mail and name, message content (for example pet and clinic name, reminder type) | [to be confirmed] | Depends on the provider; stated when it is chosen |
| [to be confirmed] | Sending text messages: appointment, vaccination, parasite-control and follow-up reminders, answers to booking requests — only if the platform switched SMS on and the owner has not opted out | Recipient mobile number and message text (for example pet and clinic name, date and time) | [to be confirmed] | Depends on the provider; stated when it is chosen |
| [to be confirmed] | AI assistant for the veterinarian (only in businesses that switched it on). Own infrastructure, to be confirmed. | Clinical text and images from the visit, the vet’s questions; no owner phone, e-mail or address | [to be confirmed] | Not needed if the server is ours and in the EU; otherwise it will be stated here |
| OpenStreetMap Foundation | Map tiles and address search. Requests are made by our server; your IP address is not sent. | Only the search text or rounded coordinates and the map tile numbers | United Kingdom | EU Commission adequacy decision (United Kingdom) |
The e-mail provider and the AI model server are configured by the platform administrator. Until they are specified, a note says the details are to be announced.
2. Changes to the list
- Before we add or replace a provider, we notify business owners by e-mail at least 30 days in advance and update this page.
- The business owner may object within that period at [company details to be announced]. If we cannot find a solution, they may end the subscription before the change and export their data: Agreement, section 7.
3. What we do not use
- No third-party analytics (such as Google Analytics), tracking pixels or advertising networks. Usage statistics are computed on our own server.
- Fonts are served from our own server, not loaded from Google.
- Maps and address search go through our server, so your browser does not connect to OpenStreetMap.
- "Directions" links open Google Maps only when you click them.
- We do not sell data or share it for advertising.
4. Version
Version of this list: 2026-10-01.
Questions about your personal data? Write to [company details to be announced].